Shipping policy

At Haus Naturals, we work hard to get your order to you as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1 to 3 business days after payment is received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been packed and shipped, you will receive a confirmation email with tracking details.

Shipping Locations

Haus Naturals currently ships within the United States only.

At this time, we do not offer international shipping.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the size of your order.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly stated on our website.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Standard shipping typically arrives within 3 to 7 business days, depending on the destination.

Please note that delivery times are estimates only and may be affected by carrier delays, weather conditions, holidays, or other factors outside our control.

Tracking Your Order

Once your order ships, you will receive a tracking number by email so you can follow its progress.

If you do not receive your tracking email, please check your spam or promotions folder before contacting us.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout.

Haus Naturals is not responsible for delays, lost packages, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update it before the order ships, but we cannot guarantee changes once processing has begun.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Haus Naturals is not responsible for lost, stolen, or delayed packages.

If your tracking shows that your package has been delivered but you have not received it, we recommend checking with household members, neighbours, or the carrier directly.

If you need help, please contact us and we will do our best to assist.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging.

We will review the issue and work with you on a suitable resolution.

Order Issues and Questions

If you have any questions about your order or shipping, please contact us here.