Privacy policy

Effective Date: 30th March 2026

Haus Naturals (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.hausnaturals.com (the “Site”), make a purchase, or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

When you visit our Site, we may collect certain information automatically about your device and how you interact with our Site. We may also collect information you provide directly to us when you make a purchase, contact us, or sign up for marketing communications.

Information collected automatically

When you browse our Site, we may automatically collect information such as:

  • your IP address

  • browser type

  • device type

  • time zone

  • referring website or search terms

  • pages viewed

  • products viewed

  • how you interact with the Site

  • cookies and similar tracking technologies on your device

We refer to this as Device Information.

We collect Device Information using technologies such as:

  • Cookies – small data files stored on your device that help improve your browsing experience and support website functionality

  • Log files – records of actions taking place on the Site, including IP address, browser type, internet service provider, referring and exit pages, and date/time stamps

  • Web beacons, tags, and pixels – electronic tools used to track how users browse and interact with the Site

Information you provide to us

When you make or attempt to make a purchase through the Site, we may collect:

  • your name

  • billing address

  • shipping address

  • payment details

  • email address

  • phone number

We refer to this as Order Information.

We may also collect information you provide when you:

  • contact customer support

  • subscribe to our emails or newsletters

  • participate in promotions, surveys, or giveaways

  • submit reviews or feedback

When we use the term Personal Information in this Privacy Policy, we mean both Device Information and Order Information, as well as any other information that identifies, relates to, or could reasonably be linked to you.

2. How We Use Your Personal Information

We use your Personal Information for legitimate business purposes, including to:

  • process and fulfill orders

  • arrange shipping and delivery

  • send order confirmations, receipts, and updates

  • communicate with you about your orders, inquiries, or customer service requests

  • screen transactions for potential fraud or risk

  • improve and optimize our Site, products, and customer experience

  • analyze website traffic, user behavior, and marketing performance

  • send you promotional emails or marketing communications, where permitted by law or based on your preferences

  • comply with legal obligations and enforce our terms and policies

3. Sharing Your Personal Information

We may share your Personal Information with trusted third parties that help us operate our business and provide services to you.

For example, we may share information with:

  • Shopify, which powers our online store and payment infrastructure

  • payment processors, to securely process transactions

  • shipping and fulfillment partners, to deliver your orders

  • analytics providers, such as Google Analytics, to help us understand how customers use our Site

  • marketing and advertising partners, to support relevant advertising and campaign measurement

  • professional advisers or legal authorities, where required to comply with applicable law, regulation, legal process, or to protect our rights

We do not sell your personal information in the ordinary sense of exchanging it for money.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, analyze traffic, and improve marketing effectiveness.

These technologies may help us:

  • keep the Site functioning properly

  • remember items in your cart

  • understand how visitors use the Site

  • personalize content and advertising

  • measure the effectiveness of our campaigns

Most browsers allow you to manage or disable cookies through your settings. Please note that disabling cookies may affect how the Site functions.

5. Behavioral Advertising

We may use your Personal Information to provide you with advertisements or marketing communications that may be relevant to your interests.

You can opt out of certain targeted advertising services through the following platforms:

  • Facebook Ads settings

  • Google Ads settings

  • Microsoft/Bing Ads settings

  • Digital Advertising Alliance opt-out tools

  • Network Advertising Initiative opt-out tools

You may also unsubscribe from our marketing emails at any time by clicking the unsubscribe link in our emails.

6. How Long We Keep Your Information

We retain your Personal Information for as long as necessary to:

  • provide products and services to you

  • maintain business and financial records

  • comply with legal, tax, accounting, or reporting requirements

  • resolve disputes and enforce our agreements

If you would like us to delete your personal information, you may contact us using the details below, subject to any legal obligations requiring us to retain certain records.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

  • request access to the personal information we hold about you

  • request correction of inaccurate or incomplete information

  • request deletion of your personal information

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • opt out of marketing communications

If you would like to exercise any of these rights, please contact us at hello@hausnaturals.com.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, we process your information where necessary to perform a contract with you, comply with legal obligations, or pursue our legitimate business interests.

8. International Data Transfers

Your information may be processed and stored outside your country of residence, including in the United States or other countries where our service providers operate.

Where required by law, we take reasonable steps to help protect your information when it is transferred internationally.

9. Do Not Track

Some browsers offer a “Do Not Track” setting. At this time, because there is no consistent industry standard for responding to these signals, our Site may not respond to Do Not Track browser signals.

10. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, would like more information about our privacy practices, or want to make a request regarding your personal information, please contact us.